Your new company

A logistics firm is looking for a Manager, Live Chat Experience (1-year contract)

Your new role

• Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support
• Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities
• Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model
• Personally manage LiveChat sessions to maintain service quality and identify improvement opportunities
• Drive continuous improvement initiatives across operational and technological workflows
• Mentor and develop the Assistant Lead and team members

What you'll need to succeed

• A recognised diploma
• Two (2) years of supervisory experience in a customer service/contact centre environment.

What you'll get in return

You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing business.

What you need to do now