Your new company
Your new role
As a Front Office Integration Analyst, you will play an important role in being on the front line of the integration program, which is a trusted partner for Front Office teams to ensure
The seamless and effective client experience, and you will be assisting a Front Office Integration Manager (FOIM) in the preparation and execution of deliverables to Global and
Regional teams.
What you'll need to succeed
Prior experience of dealing with clients, processes or platforms with at least 3 years of relevant experience
Language proficiencies in English, Mandarin and / or Cantonese, based in Singapore / Hong Kong to support the local client base. For candidates in HK, working level proficiency
In English is required.
Proficiency in Excel; able to work with data and reports
Project management skill sets / experience – The candidate shall be people-oriented, with good communication, interpersonal, and stakeholder management skills
Solution oriented, with the ability to pick up information quickly, think outside the box, and deliver responses confidently to non-technical audiences.
What you'll get in return
Assist the FOIMs in integration-related activities, including but not limited to the following:
1. Tracking and reporting of client preparation activities for during client migration, e.g. support for client communications, client re-papering, queries on the migration
Process, information on product decommission;
2. Collation and submission of pre-migration data remediation activities on client accounts
3. Collation and submission of client consent completion
• Assist FOIMs in their partnership with various Business / Functional SMEs (such as Operation, Product Teams, Migration specialist) for timely issue resolution during post
Migration phase.
• Create and generate reports of task completion status, open issues etc
What you need to do now
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