Your new company

My client is a global leader providing innovative technology solutions. With a commitment to provide excellent services to their clients and customers, they are looking for a Regional Senior Customer Service Executive - aftersales support to join the team!

Your new role

• Plan and implement effective solutions and strategies to improve customer experience
• Managing and administering product warranties and service agreements.
• Coordinating and documenting warranty claims and repairs.
• Analyzing warranty data to identify trends and areas for improvement, providing reports to regional HQ
• Ensure all service processes and documentations are compliance with company's regulations

What you'll need to succeed

• At least a Diploma or Degree in any field
• Must have at least 4-6 years of customer service aftersales experience within MNC
• Proficient in MS Excel skills
• Familiar with warranty management process

What you'll get in return

In return, you'll be part of an organization who values their employees. You will have a structured career growth and plenty of developmental opportunities. You will also be compensated with attractive remuneration package.

What you need to do now

If you're keen on pursuing this exciting opportunity, please send a copy of your CV (word document) to erica.lim@hays.com.sg (Registration ID: R22106719).
EA License No.: 07C3924
Company's Registration number: 200609504D

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