Your new company

Your new role

What you'll need to succeed

• Overall know-how of banking products and processing areas
• Good command of English, Mandarin and or Cantonese as you will have to perform client call-backs to individuals speaking these languages on a daily basis.
• Pleasant personality with outstanding interpersonal skills
• Organised and systematic individual who pays attention to detail and accuracy
• Fast learner and ability to rotate between different topic areas and tasks
• Experience in client services and/or payment processing
• Outstanding end-user computing skills (MS Office Suite), Visual Basic, Macros etc.
• Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realise their full potential and can bring their full, authentic selves to work

• Private critical payment processing and client verification activities for private banking. Timely and accurate handling of outgoing and incoming fund transfers in conjunction with driving digital automation are key deliveries.
• To promote efficiency and independence in our front-to-back process by focusing on timely and accurate handling of client instruction validation, and professional and friendly client callbacks, related to areas including: Ad-hoc fund transfer, Cheques/Cashier Order deposit and Issuance, Security Transfer, Securities Lending
• To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.
• To manage all incoming Front Office issues/escalations related to day-to-day instruction handling in a timely, accurate and customer-friendly manner.
• Calculate fees due to/owe by WM clients to ensure accurate and timely fees processing.
  To facilitate process change and continuous improvements within the above-mentioned areas, by addressing issues and participating in projects and initiatives to improve efficiency either within or outside the team.
• Responsible for Audit, Monitoring & Testing, SOX, QAR and all risk and controls related to re-viewing and exercise.
• Report or raise irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager