Your new company

A fast-growing Ecommerce platform is seeking a motivated and customer-focused Partner Operations Executive to manage and support a network of service points across Singapore. This role plays a key part in strengthening partnerships with partners, ensuring service excellence, and driving retail performance in a fast-paced environment.

Your new role

• Oversee daily operations and performance of assigned service points across Singapore

• Build and maintain strong relationships with partners

• Conduct regular visits to service points to ensure operational standards, branding, and service quality are met

• Identify opportunities to grow volumes and improve customer experience at retail locations

• Support onboarding, training, and engagement of resellers

• Monitor sales performance, resolve operational challenges, and drive continuous improvement

• Prepare reports and provide insights on service point and reseller performance

• Collaborate with internal teams to implement retail initiatives, promotions, and process improvements

What you'll need to succeed

• Diploma or Bachelor’s degree in Business, Retail Management, Marketing, or a related field

• Minimum 2–3 years of experience in retail operations, channel management, or partner management

• Strong interpersonal and communication skills with the ability to engage diverse stakeholders

• Self-motivated, highly organised, and comfortable working independently in the field

• Results-driven mindset with good problem-solving abilities

• Proficient in Microsoft Office applications

• Willingness to travel regularly across Singapore

What you'll get in return

• A dynamic role with high visibility and impact

• Opportunities to work closely with retail partners and grow a nationwide network

• Exposure to a global-standard express and logistics environment

What you need to do now

If you feel like you meet the above requirements or know someone who does, then click on the link to apply, or, you may send your application/referral directly to me at helen.chan@hays.com.sg.

If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career.

EA Reg Number: R25159088 | EA License Number: 07C3924 | Company Registration No: 200609504D