Your new company

As a Customer Test Manager within the Service Implementation (SI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment (COB). You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for migration projects. This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for clients.

Your new role

• Lead and Coordinate Testing Activities
  Oversee customer test planning by defining timelines and priorities in collaboration with internal and external stakeholders. Manage the full customer testing lifecycle, including issue tracking, reporting, and escalation.
• Ensure Test Environment Readiness
  Confirm that the test environment is fully functional and aligned with project specifications.
• Maintain Technical Alignment
  Liaise with IT teams to monitor and validate the code base and configuration of the testing environment.
• Manage Issue Resolution
  Maintain and oversee the issue log, ensuring timely tracking, reporting, and escalation of issues for prompt resolution.
• Client Engagement During Testing
  Serve as the primary contact for clients throughout the testing phase, ensuring a consistent and high-quality experience.
• Stakeholder Communication
  Provide regular updates to project stakeholders regarding testing progress, risks, and mitigation strategies.
• Proactive Risk Management
  Identify potential testing issues early and drive continuous improvements in the test environment.
• Documentation and Reporting
  Maintain detailed documentation of test plans, test cases, and results. Deliver regular reports and updates to stakeholders and senior management.

What you'll need to succeed

• Bachelor’s degree in Finance, Business, Information Technology, or a related discipline.
• At least 5 years of experience in the financial services industry, ideally within fund operations or client onboarding/testing functions.
• In-depth understanding of Clearstream’s business model and end-to-end fund-related processes.
• Strong knowledge of cash and securities settlement workflows.
• Familiarity with SWIFT messaging standards and connectivity protocols.
• Demonstrated experience in managing client testing initiatives and collaborating across cross-functional teams.
• Exceptional communication and stakeholder engagement skills.
• Strong analytical thinking and problem-solving capabilities.
• Proficient in Microsoft Office Suite; experienced with project management tools such as JIRA.
• Solid grasp of project management methodologies and tools.
• Ability to work independently while managing multiple priorities in a dynamic, fast-paced environment.
• Fluent in English; proficiency in additional languages is an advantage.

What you need to do now

Do note that these roles are only open to candidates currently residing in Singapore. Please reach out to me at amir.hamzah@hays.com.sg with your latest CV for a confidential discussion.

Have A Great Week!
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