Your new company

You will be working with a premium gaming and entertainment establishment, known for delivering world-class guest experiences in a fast-paced, vibrant environment. The organisation values service excellence, professionalism, and team spirit, with a strong focus on creating memorable interactions. With extended operating hours, the business runs on a shift-based model and offers a dynamic workplace for individuals who thrive on energy and engagement.

Your new role

As a Customer Service Executive, you will be a key front-line ambassador, engaging with guests and ensuring a positive, enjoyable experience. You will assist with guest enquiries, provide clear information on services and facilities, and resolve issues promptly and professionally. The role involves working rotating shifts, including evenings, weekends, and public holidays. You will operate in a high-energy environment, interacting with diverse guests while maintaining service standards and compliance requirements. Teamwork is essential, and you will work closely with colleagues to support smooth daily operations.

What you'll need to succeed

Energetic and engaging personality: Approachable, confident, and comfortable interacting with guests. Strong customer service mindset: Prior experience in hospitality, entertainment, gaming, retail, or service-led environments is an advantage. Excellent communication skills: Clear, polite, and professional, with the ability to handle different guest needs. Comfort with shift work: Willingness to work rotating shifts, including nights and weekends. Composed under pressure: Able to manage busy periods while maintaining a positive attitude.

What you need to do now

If you or someone you may know may be interested in this opportunity, please do contact me on the details below for more information or send me your CV to apply now via email at amanda.chee@hays.com.sg. Alternatively, if this job opportunity is not relevant to you, feel free to share across your updated CV to have a confidential discussion on the relevant openings based on your skill sets and expertise. EA Reg Number: R2095920 EA License Number: 07C3924 | Company Registration No: 200609504D