Customer Care Executive (Medical Device)

A Customer Care Executive role in a growing medical packing company located in the West.

Your new company
My client is a global leader in medical packaging located in Buona Vista. A brand-new role reporting to the Customer Care Lead, they are looking for a Customer Care Executive. As this is a regional role, there will be times you will be required to attend evening calls occasionally.

Your new role

  • Order Intake & Review: Receive and meticulously review customer orders within 24 hours, ensuring all details are accurate and complete.

  • Specification Champion: Collaborate with engineering teams to optimise and improve customer specifications for a seamless process.

  • Proactive Problem-Solving: Identify and escalate potential risks or issues with orders and parts to the relevant teams (manufacturing, engineering, planning, etc.) to ensure smooth execution.

  • Order Visibility & Transparency: Monitor order progress throughout production, proactively advising customers, sales, and operations of any significant delays. Offer solutions to minimise impact and meet customer expectations.
    Pricing, Shipping & Customer Care:

  • Realistic Shipping Dates: Work closely with planning and manufacturing to establish realistic shipping dates.

  • Internal Coordination: Coordinate effectively within the team to ensure timely specification reviews and responses to customer information requests.

  • Process Optimisation: Participate in developing and improving goals, policies, and procedures. Make recommendations for changes and contribute to the implementation of these improvements.

What you'll need to succeed

  • At least 5 years of working experience in a similar role with minimally a Diploma in Business or related

  • B2B customer care experience

  • Excellent communication and interpersonal skills

  • The ability to prioritise and manage multiple tasks effectively

  • A problem-solving mentality and a proactive approach

  • Experience working in a fast-paced environment

What you need to do now

If you're keen on pursuing any of these exciting opportunities, please send a copy of your CV (word document) to belinder.kaur@hays.com.sg

(Registration ID No. R1545727)
EA Licence No.: 07C3924
Company's Registration number: 200609504D

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
Singapore
Specialism
Supply Chain
Ref:
1262952

Talk to a consultant

Talk to Belinder Kaur, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +65 6027 2261

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