Your new company
My client is a global leader in medical packaging located in Buona Vista. A brand-new role reporting to the Customer Care Lead, they are looking for a Customer Care Executive.

Your new role

• Order Intake & Review: Receive and meticulously review customer orders within 24 hours, ensuring all details are accurate and complete.

• Specification Champion: Collaborate with engineering teams to optimise and improve customer specifications for a seamless process.

• Proactive Problem-Solving: Identify and escalate potential risks or issues with orders and parts to the relevant teams (manufacturing, engineering, planning, etc.) to ensure smooth execution.

• Order Visibility & Transparency: Monitor order progress throughout production, proactively advising customers, sales, and operations of any significant delays. Offer solutions to minimise impact and meet customer expectations.
  Pricing, Shipping & Customer Care:

• Realistic Shipping Dates: Work closely with planning and manufacturing to establish realistic shipping dates.

• Internal Coordination: Coordinate effectively within the team to ensure timely specification reviews and responses to customer information requests.

• Process Optimisation: Participate in developing and improving goals, policies, and procedures. Make recommendations for changes and contribute to the implementation of these improvements.

What you'll need to succeed

• At least 4 years of working experience in a similar role with minimally a Diploma in Business or related

• Excellent communication and interpersonal skills

• The ability to prioritise and manage multiple tasks effectively

• A problem-solving mentality and a proactive approach

• Experience working in a fast-paced environment

What you need to do now

If you're keen on pursuing any of these exciting opportunities, please send a copy of your CV (word document) to belinder.kaur@hays.com.sg

(Registration ID No. R1545727)
EA Licence No.: 07C3924
Company's Registration number: 200609504D