Assistance Director, TechOps

Tech Director
My client, who is a renowned brand, is looking for a hands-on assistant director to join their ranks!

The candidate should possess strong leadership with resolution and technical problem identification skills and be passionate about solving customer issue by putting the ‘Customer First’. Candidates must also apply urgency and quickly in response to any network anomaly in the operation. He/ She is to build trust and confidence in customers through quick restoration of services.

Responsibilities:
  • Leads and manage a team of engineers in the TechOps team.
  • Manage Incident Management and Problem Management Process and Escalation to meet SLA.
  • To be contactable 24 x 7 as an escalation contact.
  • Trending analysis and identify gap areas with recommendations for Change Requests raised or implemented by TechOps, where applicable.
  • Incident Review & Improvement, including strategies for improving the active network and driving down fault cases.
  • Vendor management for fault tickets and maintenance.
  • Budget and forecast Department expenditures.

Role Requirements:
  • Degree or Diploma in Engineering or equivalent.
  • Candidates with at least 7–10 years of leadership and technical support experience in a Telco Technical Tier 3 environment are preferred.
  • Knowledge of Fibre, Carrier IP and Transport Networks providing Metro-E, IPVPN, DWDM, IoT, Private Cloud and cyber-security services.
  • Forward thinking on technology, keeping current with best practices and industry trend.
  • Good understanding of Public, Hybrid Cloud configuration, diversity across platforms.
  • Strong understanding of networking technologies (routers, switches, TCP/IP)
  • Experience with different platform technologies (Windows, Linux, VMware, MacOS)
  • Experience with security technologies (IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, VPN)
  • Good analytical skills with experience of various OSS platforms and Network Management System (NMS).
  • Good communications skill with pleasant personality and experience in customer service.
  • Candidate must be prepared to be contactable 7 x 24hrs.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R22107188
EA License Number: 07C3924
Company Registration No: 200609504D

Summary

Job Type
Permanent
Industry
Telecoms
Location
Singapore
Specialism
Technology
Ref:
1276524
Closing date
17 Sep 2025

Talk to a consultant

Talk to Irfan Ismail, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6592205559

(EA Licence No. 07C3924)