Customer Care Officer, Live Chat/ Whatapp

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Location: Kallang

Salary: up to $2,900 + enhanced bonus scheme upon completion of milestones (Start, half and end, 0.5 months)


Work hours: Monday – Friday 8am – 5.30pm + alternate Saturdays

Your new role

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

What you'll need to succeed

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

What you'll get in return

This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


EA Reg Number: R1660446
EA License Number: 07C3924
Company Registration No: 200609504D

Summary

Job Type
Temporary
Industry
Energy, Utilities & Mining
Location
Singapore
Specialism
Contact Centres
Ref:
1280654

Talk to a consultant

Talk to Francesca Kok, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: 63030726

Similar jobs to Customer Care Officer, Live Chat/ Whatapp

  • Client Operations

    Multinational bank seeking Client Operation Analyst
    Singapore

  • Assistant Relationship Manager (Corporate Banking)

    🌟 Unlock Your Career Potential – Your Dream Role is Here! 🌟
    Singapore

(EA Licence No. 07C3924)