Your new company

My client operates in the professional service industry and has offices globally in Europe as well as APAC. They are looking for an L2 IT Engineer to join their ranks!

Your new role

• Being the first point of contact for all IT-related support for the firm

• Proactive management of inbound and in-progress work, including timely internal escalation, and early flagging of any issues or problems

• Providing remote and desk-side technical support for computer applications and hardware - not limited to, but including: Microsoft Office 365, Microsoft Teams, Zoom, Windows 10

• Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log

What you'll need to succeed

• Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.
• A minimum of 6 months' IT help desk support experience within a professional service
• Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams.
• General understanding of legal software is advantageous.
• Audio/Video conference knowledge desirable.
• ITIL Foundation qualification desirable.
• Customer-focused with a flexible attitude
• Excellent communication skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to irfan.ismail@hays.com.sg for a private discussion.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.