Your new company

Local energy / Utilities organisation looking for a HR Shared Services / Information Systems Lead

Your new role

The HRSS/HRIS Lead oversees and optimises the organization’s Human Resource Shared Services (HRSS) and Human Resource Information Systems (HRIS) functions.

This role leads in three core areas: HR Operations, HR Reporting & Analytics, and HR Systems & Processes.

The HRSS/HRIS Lead will work closely with various stakeholders to ensure that shared services are effectively integrated with broader HR strategies and business objectives.

HR Shared Services (HRSS)
Lead the team in delivering high-quality, consistent, and efficient HR services throughout the employee lifecycle (onboarding, offboarding, employee records, etc.).
Oversee the processing and administration of medical and accident claims, ensuring compliance with internal policies and statutory requirements.
Ensure standardisation and documentation of HR processes and SOPs.
Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
Ensure data accuracy, consistency, and compliance with policy, processes and data privacy regulations.

HR Reporting & Analytics
Manage the team responsible for regular HR reports/dashboards, ad-hoc reports, and statutory submissions (e.g., MOM reporting).
Leverage Microsoft Power BI to enhance reporting capabilities and deliver actionable insights to HR and business leaders.

HRIS Management
Serve as the business owner for SAP SuccessFactors, auxiliary platforms like DocuSign and other inhouse systems.
Collaborate with IT and vendors on system enhancements, integrations, and issue resolution.
Oversee the enhancement, maintenance, and optimisation of HRIS systems.
Ensure data accuracy and integrity within the HRIS, including system permission matrix.

Other Tasks
Annual budgeting.
Internal and External Audit on HR systems, data and processes.
Provide coaching, development, and performance management for team members.

What you'll need to succeed

• Minimum of 5 years of leadership experience in HR Shared Services (HRSS), HR Information Systems (HRIS), or related HR operational roles.
• Strong understanding of end-to-end HR processes, data governance, and service delivery models
• Expertise in SAP SuccessFactors, Microsoft Power BI, and Microsoft Power Automate is essential to enable automation, ensure data integrity, and support data-driven decision-making.
• Experienced in leading projects from planning through execution, ensuring timely and successful delivery.
• Ability to translate complex technical concepts into business-friendly language.
• Skilled in identifying inefficiencies and implementing streamlined, automated solutions.
• Project management experience is highly desirable, particularly in HR systems or process improvement initiatives.
  
  What you need to do now
  
  
  If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV to priscilla.fong@hays.com.sg for a confidential discussion.

  
  

  Referrals are welcome.

  
  

  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

  
  

  EA Reg Number: R1439497
  EA License Number: 07C3924
  Company Registration No: 200609504D
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