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Senior Manager, Service Delivery

SM, Service Delivery role with budget up to SGD 160,000/ Annum
Role Summary:
This leadership role is responsible for overseeing IT service delivery, helpdesk operations, and vendor management to ensure reliable system performance and alignment with business goals. The position plays a key role in optimising application support, enhancing service standards, and driving operational efficiency across the organisation.

Key Responsibilities:
1. Strategic & Operational Planning
  • Define and implement service management frameworks.
  • Align vendor strategies with digital transformation goals.
  • Evaluate and manage application lifecycle transitions.
2. Vendor & Application Maintenance
  • Monitor vendor performance and ensure SLA compliance.
  • Manage change requests, incidents, and service reporting.
  • Lead application support and user access administration.
3. Team Leadership & Development
  • Build and lead a skilled IT service delivery team.
  • Set clear KPIs, conduct performance reviews, and provide coaching.
  • Foster collaboration across teams and vendors to resolve issues and implement improvements.

Qualifications:
  • Bachelor’s degree in Computer Science, IT, or related field.
  • Certifications in ITIL and PMP are advantageous.
  • At least 5 years of experience in application support and vendor management.
  • Minimum 3 years in team and people leadership roles.
  • Technical proficiency in Unix, Java, middleware, automation tools, and databases.
  • Familiarity with Agile and Waterfall development methodologies.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


Hays Recruiter: Xander Chan
Contact: Xander.Chan@hays.com.sg | +65 6027 2272

Summary

Job Type
Permanent
Industry
Supply Chain & Logistics
Location
Singapore
Specialism
Technology
Pay
Up to SGD 10500/ Month + AWS + 3 Months Average Variable Bonuses
Ref:
1278620

Talk to a consultant

Talk to Xander Chan, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6560272272

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